Why does not people post?

[Omar]

Unfortunately i don't think we can come up with business planning. Is not our goal and not our expertize. Users should make their plans based on their resources, as you said, and most important, based on their knowledge.

There are thousands of users, tens of thousands of potential users, each of them having it's own personal situation and surely some questions. Is impossible for us to answer all, only way is user to help users, and for some reason, only few users are ready to take their time sharing experience.

And yes, i did checked the members profile.. only few has links, so i don't think is about "profile spam".

[comando]

Unfortunately i don't think we can come up with business planning. Is not our goal and not our expertize. Users should make their plans based on their resources, as you said, and most important, based on their knowledge.

There are thousands of users, tens of thousands of potential users, each of them having it's own personal situation and surely some questions. Is impossible for us to answer all, only way is user to help users, and for some reason, only few users are ready to take their time sharing experience.

And yes, i did checked the members profile.. only few has links, so i don't think is about "profile spam".

I agree. It's not your mission to provide business planning, although as I said your No BS Blueprint was a good bonus that helped with that aspect.

I used to belong to a couple of private forums where people were quite happy  to share their strategies. Maybe creating a private section in this forum would help to create that feeling of closeness where people feel they can share their strategies without spoiling them. Just a thought.

I should add (because of what was said earlier in the thread) that support via email had been great in my experience so far. Much better experience than I had in the past with most products.

[tomtom]

Hi all

I do agree on some things here, there are way to many watchers and to few contributers that are willing to share info.. I fully understand that it is not always possible to share the best idees you have about using these tools, if it works and you are the "only one" doing it, then you dont want to much competion as then it might looses its power.. but still, there is a lot to share and I have been on this forum since mid last year and I try to post and answere when ever I can, now days I often find that people will PM me instead to ask for help, they could have posted it instead and everyone would have the answere here.. Im sure that other who post here get PM's too about help and idees, maby we should all have as a stanard answere "post it and you will get a really usefull answere" .. Since the launch of CS2 and its free trial period I have also seen alot of new guys here on the forum.. great! Now if Omar could fix that part of the forum "3rd party tools" or what ever its name is (its not working, I cant post there.. other wise I would start it off..) then we would get some more hot topics to debate!

Time to fix some sites....

tomtom

[Omar]

Sorry Tomtom. I set up that new forum moderated for New threads only, because i have seen peosple, less here but more on other forums, just making useless posts with affiliate links or promoting low quality tools.

Since that will kinda endorese other tools, I want that section to be useful, not free advertising (can be paid advertising though ).  

Reply to threads is no moderated though, so feel free to comment on open threads.

[royalmice]

Thought i will change to mood here a bit.
 
I have BS2, CS2 and RSSEvelution, i have been using BS2 for a few months on about 10 different domains, Just got CS2 a week or so ago, still messing with it. RSSEvelution is the latest one and a great tool.

My biggest disappointment is spending a fortune on CS2 just to find out that just about non of the scraping tools work (yea i know the articles dir. changed something), but why sell it when you knew about this? And yes the guys are working on a fix, but questions in this forum about when it will be ready remains unanswered.

Support wise, freaking the best i have ever had, Omar is a humanoid or BOT, i have not had one email that was not answered within a few hours at the most, all problem i had was dealt with promptly (except the CS 2 fix:p ).

And just not to get blamed for posting in the wrong forum topic here is my answer or no good feedback : Omar, i prefer you post less in the forums and spend more time working on the CS2 fix PLEASE, i need fresh articles for RSS evolution.

One thing the dude before me mentioned is more threats or topics, sometimes i just cant find what i am looking for, so maybe if some of the people who know heaps more than me can post some tips, how-to's  etc, then maybe more people will get involved and ask questions. I thought (maybe stupid idea) would be to reward people who regular post how to and help items, reward could be based on X number of forum post per month and a user rating, the actual reward could be credits towards some of your products, a permalink or whatever you think up.

[Omar]

And just not to get blamed for posting in the wrong forum topic here is my answer or no good feedback : Omar, i prefer you post less in the forums and spend more time working on the CS2 fix PLEASE, i need fresh articles for RSS evolution.

Damn.. is a thread where i said i will post the fix and i didn't?! I am so sorry.. as you said, i may look like a bot but i am humanoid

CS scrape it's been fixed few days ago. Just get a new zip and update all your files to be sure you running latest installs. Send me an email if you have any problems.

[flashdiva]

Okay, I've said this in other posts today... but this thread has mirrorred every thought I've had on these issues. I've been a member/lurker for a very long time, and have only recently begun to come to the Forums a LOT. I've just completed the purchase of all products except Content Club. And I am just getting started on all of it. I am not a Net Newbie. However, this recent obsessed dive into Half Again products has left me limp and lame and feeling like the Newbiest. With a webmaster position with Sprint PCS Wireless, a doctorate ABD in instructional design for online education, one of the first online professorships plus writing some of the earliest courses... I have been through A LOT.

Why aren't people posting??

They are here looking for answers. Things that have already been posted by those who are more knowledgeable than they are.

What I see here has me very much dismayed. I agree with the person about 6 postings up the way.... a WHOLE lot of thought and design, and explanation.... went into your sales pages. I don't find that still happening in the downloaded software packages, nor the online Help.

I find a smattering here, and bits and pieces over there or over thatta way.

People who have mastered your products, WILL step forward and give out advice. It is that way in most forums online. However, if they are here to FIND solutions that are not provided by careful, step by step documentation, then surely you realize, they will not be posting.

And if they do post a question, and it remains unanswered... OR, like I've seen a lot here.... they are told to PM one of you, and then the thread is dropped.... then what? The question was not answered, and I cannot see where too many will return to post it again.

Half Again needs to concentrate on the success of the buying user. That is the only way that these forums are going to be FULL of adventures and success and GLEE. Once you guys provide the necessary walk throughs for each of your products... as well as a place where people WANT to post their successes for the whole world to view.... then you will see that your happy users will fork over information by the tons. This is NO different than running a successful University (or any level) CLASSROOM.

If the 'student' just DOH, doesn't 'get it' then WHY would they want to post a dozen postings that simply make them look and FEEL like utter dummies? I am positive that the level of MOST people in this forum is wayy above your Average Joe Newbie.... who would not have the interest nor the experience to even come over here. So. When your visitors, who are all at some decent level of Internet savvy, then are made to feel so 'not-smart,' why oh why would they want to post?

Again I say.... you need a STELLAR set of user manuals. This isn't a one time shot. This should be your ongoing project. The success of your products is NOT what YOU guys can do with them. It's a given that you've worked with these for a long time and know them inside out. Not so, your customer.

I've been a 'hoo-rah'ing fan for two years. Talked to a lot of folks about you. Now that I'm workin' it?? Hey... I am dismayed, as I said. Frustrated. And a bit mad that I've spent time and money on something that I may not be able to use.

I hope I'm making sense and I'm hoping I'm not stepping on toes. Pure and simple, what is needed .... is a whole bunch of happy, successful customers. And terrific documentation will go a long way in producing them.

[Omar]

I see you are posting all over the forum, bringing up pretty old threads, but you have no exact question and just comment to other people threads, so forgive me for not being helpful, but i don't know what problems you have. What exact probelms did you had and nobody helped you?! (hope you are not just looking for some links back from your huge signature)

To run a succesful class as you say, you first need well prepared students, or ones that are ready to do their homework. I sometime get questions like, "what cronjobs are?", "how do i set my ftp client to use binary mode?".. I am sorry.. but that is not really somehting that i should or can answer. How or why should i know how each FPT client work? What that has to do with our tools? Just search google for "cronjobs" and you will find many answers, or read your ftp client manual. Some people do not even try to answer their questions before asking some1 else. If you read the forum as you said, you will see many times i reply with a link back to the knowledgebase, because that was the reason for it, to let people find answers and not post same question on forum over and over..

If anyone is somehow internet marketing savvy it does not make him or her technical savvy also. We said on all the sites we have that in order to run our tools you need to have some prior knowledge. Our videos, knowledgebase or manuals cover how our tools work, we can not start it back from what ftp is, how to make a database in cpanel or how to edit a html page (though we did that too on some videos). And unfortunately that is what some people need, basic technical knowledge.

People who have mastered our products, usually stay behind and do their work. Ocassionally some of them show up, but not for long.. and i kinda understand that.. they have no profit from answering all kind of questions here. They spend their time to build their sites and make money, i can't blame them...

[flashdiva]

Well, Omar... my feeling is that it can't be both ways. You initially asked why so few people posted in the forum. You either want folks posting, interacting... or you do not. There really are only the two choices. As for "older posts," ... to me, it's obvious that I am indeed reading all of the forums in an attempt to find answers. As for you suggesting I am seeking backlinks... I have a pretty good online presence and am not concerned about that. What I am concerned about is that I have made a commitment to Half Again products, and I am seeking information here. What I see is that many issues end in "PM me." And the question is never answered for the reader. This is really frustrating.

Help docs.

If people consistently ask the same questions... whether it's "newbie stuff" to you, or not... hey. These are either your customers already, or they are potential buyers. Why else are they here? So. What you need is a growing list of tools.... most of all of this can be found, as you've said, in FREE tools online. From HTML to dbase to Cpanel to ... on and on. But what many folks don't have, is a concise listing of such tools. If you all would start such a list, then many of your replies will amount to a one-line reply ... to visit the link to the Resources. Marketers "out there" have even sold such a list in PDF form, from $10 or more. I have such a list. Even in my very long tail niche market, that has nothing to do with IM... I provide a link to Resources to my readers.

Here is one TREMENDOUS link:
http://www.econsultant.com/i-want-freeware-utilities/

You are correct.... people who are working their business will tend to not come around too much. I think that those of us who are here, are relatively new to your products. I had troubles with BS, but feel confident I will resolve those, and mostly on my own, with whatever help I can glean from the Forums.

I did, yesterday, get the bulk of my first SS store up and going. Some of this was new to me, like the Smarty base of the templates. But this store will be running by tonight. Unless of course, I run into problems with the actual insertion of product. So far, the learning curve has been "medium," and my eventual results are coming out beautifully. But, I've been in this for going on 20 years. I can see where other buyers, not as familiar with languages, graphics, and the basic syntax of new things, such as Smarty.... really DO have problems.

But with the selling of product, any product, then you also become the "teacher." The success of any product, yours or WAL-MART!!! is in the customer service. If that doesn't happen, or if questions or problems continue, of course the buyers will fall off.

I bought into this because it is a SUITE of tools. I've been with ya'll for over two years. In recent months, I've cancelled a small ton of other marketers. It comes down to the need to follow one, or at least just a few, mentors. You have to choose carefully. Half Again says it over and over... there is a lot of crap out there. Lies. Non-truths. People who make great sales promises and then NOTHING. I made my choice. My inbox is a whole lot lighter. My focus is much improved. Once people decide to do just this, you will find that those who remain with you, are very committed, and they truly believe in your products. THESE are the people who will be the best promotion for your products. I've been an affiliate for a long time. I have not jumped into that, as I was waiting until I had the suite, and had it mastered. However, I have sent many people your way, because for a very long time... I have believed that this suite of tools was what I needed to pull all things together.

My SS store, to my delight yesterday, is proof that I have been right.

But, Omar, a lot of people do not have the tenaciousness to hang in there. They will chalk it up to a "bad product" and another IM bad experience. That is why your Forum is so important. You need this feedback. Yes, you even need the newbie questions.... and a short, helpful, distinct reply to them. Send them to a Resource page. Write answers THERE on that page, to the common questions.

And pull these very helpful links within the Forum, into another Help file. One that consolidates all the new info that is not covered in videos or manuals. Keep it updated. Post a notice to download it often. This will provide another way for simple, cut and paste replies, to "higher-level" questions from your actual buyers.... the link to the updated Resource PDF/manual.

I seriously mean what I've posted other places... your successful customers are the ones who will sell this to others. And I think that once the Forums are more interactive, with more success stories... this will grow your buying customer base like nothing else. I think more people will buy and actually join the Forum, rather than lurk and hope for bits of free info.

Believe it or not... your success at Half Again, is also my success. As well as your other customers. I do hope you see where I am coming from. Or... why the hell would I post these things? If I was seeking backlinks, a one-line post would do it. sheesh.

[Omar]

Well.. just a few notes.. I ask people to PM me because i need access and private info to check out their probelms. Usually is personal issues, that do not aply to other people. I always though tel them to post the solution to the forum too, so other people to see it if interested, but most of them not do it. I don't see though why that is frustrating for you. it is more frustratign for me, because i do not have time to reply to PMs, fix issues and make reports on each thread with what was fix and so on.

Help docs, i agree with you in some way.. but instead of paying for any kind of list, or looking for one, just a google search for anything you are looking for is enough. You don't know how to create a mysql database, look for "create mysql database in cpanel". You will find lot of tutorials and related pages. Need a new ftp software, look for "free ftp software".. And that goes for almost anything. Is lot more easier to make a google search then read some 20 pages of links and short descriptions, trying to discover what you really need from all that..

There will always be people though that will blame programs, our or not, if they don't get the results they dream of as fast as they dream of... In my experience no manual or forum will make them change their mind.. Is human nature in my opinion (ego, pride maybe), is always more comfortabe to say "that program ****s" then admit that you just don't have the skills or knowledge and you should first learn some basics, some industry terms then go for more..

I agree with you that success stories can sell more for us, as well as good feedback.. but i want this to be a natural process. I can't force or bribe anyone to post his/her success, or to post good feedback if he/she does not want to. I said in another post, even in this thread i think, that people (maybe human nature also) tend more to post their bad experiences, frustrations then good experiences and success stories.

[Mowalski]

Hi Omar i'm sorry but as i wrote already long time ago the support of the script is bad.Its not that you make a bad support but like flashdiva wrote it before there are many questions i cant find the answers on the board and i wont ask you everytime as i have a question.Another big problem is like i said it too before you are promoting this tool with the keys that a user get from pr0 to pr6 but you dont tell people how to do it.Myself i think its impossible and wont change my mind till you will explain to me how it worked and that a user wrote he did is no proof for me or any argument to buy this tool cause it wont work without the know how hot to use it correctly.
Myself i found another way how to use the blogsolution but it works on a total diffrent way like you are promoting yours.My suggestion already was to open a new part of the board where people can explain how to get good traffic not just install ,create blogs wait till traffic comes this doesnt work anymore.......
and it would be also nice to open a secret board for PRO's where they can tell you how to modify or update your BS so it will work better.Myself i had several ideas for BS to get better traffic but posting it here so everyone will see it or sending you a PM without knowlede if you will realise it is frustrating me and making that i wont support this script cause i have no win from it.

You shouldnt see this critics as an attack on yourself cause sometimes i got the feeling every critic on this board is against you but as an important need of one of your client and i think i'm not alone.......

[Mowalski]

ahh here is only one of a lot of PM' i get as proof that i think flash and me are right

Hi there,
I'm a recent purchaser of RSSeq and now BS3.. I see you mentioned you had combined these to help your SEO.. I liked your post with Omar by the way! I am a little sceptical too as to how you can gain a lot just by using BS to mass produce on one domain/IP...
I can see the benefits of cleverly combining a few different programs as you have done.. Do you have any general advice you'd be willing to share on how RSSeq (which I think is awesome!.. actually I originaly purchased the standard version but complained and they sent me an 'unreleased' version with all the code unencrypted and a stack of extra features.. now that's what I call support! I can email you the files if you like..??) and BS can work together effectively? I guess with all your blogs being on one domain you can get the RSS code into them and RSSEQ can handle it??
Look forward to your reply, you seem to know what you are talking about..

Cheers

xxxxxxxxxxxx

[Omar]

What you prouve in that PM is that people should read the blueprint inside BS more carefully. There are some possible strategies inside blueprint on how RSSE and BS could be used together. Our manuals and support is mostly about how to use each tool. How to combine them is not a matter of support is a matter of imagination. If RSSE would not been our tool, who would you ask how to use it together with BS? Why don't you ask how to use rss2blog together with RSSE? There are hundreads of tools out there that can be used together with BS, RSSE, CS and so on.

If our support is bad, with a public forum and 24h max reply on emails, means you dind't seen all those progams that you buy and never get a reply from the sellers when have some problem. Though, i think you should first define what support is in your opinion, because we may refer to different things. The fact that you can't find the answer to some question on the forum may have nothing to do with support. Just that nobody else had that question before or you did not searched for an answer well enough. Unfortunately we can't guess all the possible questions thousands of people may have.

In my opinion manuals are made to tell people what a program can do, what how menu works, what functions are good for, etc. The scope of a tutorial or manual is not to teach you how to combine the program with other programs or how to make money with it. There are countless possibilities for that and i don't think is the user manual or customer support that needs to do that.

I am not sure if you heard about Project Black Mask ebook, but the author there has an important section of how to use some of our tools together with other tools in various black hat strategies. These kind of strategies are not support part, i can only give some hints and tips, but there are as many possible ways of using some tools together as many people using them.

Beside all that, you too proven my point:

Myself i had several ideas for BS to get better traffic but posting it here so everyone will see it or sending you a PM without knowlede if you will realise it is frustrating me and making that i wont support this script cause i have no win from it.

Many people that have ideas or more knowledge keep it for themself instead of sharing it, and only post if need help or have questions...

[Mowalski]

Build Blog Networks. Earn Money. It's That Simple.

Thats on your mainpage its that simple.So if its so simple give me plz a small instruction how i can earn money and i dont speak about a buck a day just by making your blogs ......

That i wont share my knowledge for free its normal.Why should i give somebody
ideas how to make money if i wont get something back of it and i dont say it because i just think so i saying it because of experience.
I offered you in the post before to open a "secret" or closed subboard where the pros can tell you how you can modify your scripts to get way better results.And as a fair deal we will be the bete testers so we will have about 1-2 months the script before the other users will get it.
This is just a deal you could start right today but i dont think you want to change anything.

As proof that we have good ideas i will tell you  how simple you could get from pr0 to pr6 only using BS .
As we know BS is making mass links  but with only 1 domain/IP .To get a pr6 we need a lot of backlinks from diffrent IPs.So what we could do is to register to a linktrade service and send 1000-2000 backlinks from our IP to "this service" and getting 800-1600 backlinks with diffrent IP's back cause the system are using over 60.000 people with about 40 mio links......and every backlink of yours is going to another user where your link/IP is a good one


It would be really great if you could open such a board and let us tell you our needs.

[Omar]

Well... i am sorry, but you said

My suggestion already was to open a new part of the board where people can explain how to get good traffic

Though you just said you don't have any intention to share your knowledge. So why would other people explain anything?

You are asking me how to make money, and not a buck a day.. Do you think that is what a software customer support should do?! We are selling software here, not a couching program. When i buy some tool, i buy it knowing what it does and how I will use it. I don't just buy anything and then ask support what am i supposed to used it for. I expect support to help me if i ran into some technical issues..

I recently bought a newletter manager and autoresponder, for email marketing. The site say among other things that email marketing is a very profitable business.. Do you think they should now teach me how to build a list and make money from it?!