C’mon, dare me – say I shouldn’t buy it.

 
Something curious happened to me the other day.  We were having connectivity issues and, in talking to the Comcast (my isp) guy, he mentioned cable ‘insurance’.  Basic idea is this – if there’s a problem with your internet and they send a tech out to your address, one of two things will happen:

a) the tech will find out the problem is their fault and fix it free of charge
or
b) the tech will find out the problem is your fault and you pay a $50 service fee.

However, there’s an insurance policy.  So, if I have the insurance in place and the tech comes to my place of business and finds out the bad connection is my fault, I’m not charged the $50 – it’s free. 

Long story short, the tech/salesperson on the phone told me he didn’t think I needed the insurance.  Contrary to what I would have assumed should happen, this instantly piqued my interest.  Here was a guy specifically telling me NOT to buy the insurance, so I stopped, hesitated, then proceeded to weigh the cost (which was low) and benefits of the insurance and ended up buying the insurance plan.

I later thought about this peculiar transaction.  If the sales guy had given me the ’sell’, told me about all the benefits of having insurance, etc etc, I undoubtedly would have said no.  Is this because I hate to be pitched?  Possibly.  But more than likely, the ‘pitch’ itself is what devalues the service.  If you have to ’sell’ me on the product, it’s probably a piece of crap.  However, as in the case of the cable insurance I purchased, the fact that I was told NOT to buy the product opened me up to wanting to really scrutinize the offer.  Something that, had I been given a regular sales presentation, never would have happened.

I’m so numb, so jaded by sales pitches, that someone has to literally tell me, “Don’t buy my product“, to get me to take a look at their offer. 

The lesson here is this.  If you’re trying to sell people something, they’re wise to your ways.  This is old news, yes.  There’s talk everywhere of banner blindness, drops in ad effectiveness, etc, etc and this scares a lot of people.  It shouldn’t though.  If anything, I believe it’s a good thing.  It means that those individuals and companies that shoot straight, tell it like it is and whose mission is to simply and completely meet the needs of their customers/traffic/audience, win.  Do that and do it well, and your sales will reach heights that no amount of fluffing could achieve.

Image courtesy of PA Pundits

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What’s my name, #$%&*?

Naming.  Doesn’t matter what you’re naming – your product, your business, your website or heck, even your child (which happens to be my current project), your choice is important.  Below you’ll find a flock of ideas, strategies, and tools to make your name discovery a little easier.

Through researching and writing this article, I tried to make name discovery a point-by-point affair.  I’ve also noticed that most, if not all of the articles and reports I’ve read over the years do the same.  Start here, end there, do this and don’t do that.  Lemme tell you though, it’s not nearly that cut and dry.  The process of naming is anything but linear. 

There is NO chronological set of events that promise to lead you to naming perfection.
There is NO set of naming principles you must adhere to.

Sure, there are certain guidelines and ideas it’s good to keep in mind, but I promise you, there’s an exception to every rule.  (Case in point: successfully branded, wildly popular and by all standards bad, names abound.)

The process of naming also has its idiosyncrasies.  Sometimes you’ll set out to name a new product and the perfect name will be hanging there,  right out in front of you, just waiting to be snatched out of thin air.  Other times, you’ll mull for days, agonizing over the details of your product, entering in hundreds or thousands of options to your registrar with nothing sounding “just” right. 

So, given the interesting and often inconsistent nature of naming, I’ve decided to divide this article into “considerations”.  That is, instead of giving you a chronological chart of action points from which you’ll undoubtedly stray, or assigning you a set of naming commandments that are anything but set in stone, I’ve outlined a collection of methods, ideas and strategies that you should simply consider.  (You’ll find the more basic ideas in the beginning with more meaty stuff following.)  So, let’s get the fast ones out of the way first…

Consider this: The basic stuff.

1.  Be easy to pronounce and spell.

2.  Make it memorable.

3.  Don’t pigeonhole yourself (Being to specific in the naming of your company or product (example: Dave’s 256k Flash Drives Inc. or Portland Flooring Inc.) can hinder growth later.)

4.  Go easy on the numbers.

5.  Don’t use names that could have a negative connotation in other languages (Baka Software Inc. sounds ok in the US, but won’t fly in Japan).

6.  Stay away from negative connotations. 

7.  Make sure your name doesn’t alienate any group (race, religion, etc)

8.  Search for existing trademarks on potential names.

9.  Make sure the domain is either available or purchasable in the aftermarket.  Use your favorite registrar OR use a bulk domain checker (I’ve outlined one below).

Consider this: Domain availability. 

Domain availability is possibly the biggest hang-up to ever happen to naming.  Sure, you can come up with great potential names, but can you come up with great potential domains that are available? 

I won’t spend much time on this because it’s pretty simple.  If you’re creating a name for a product or business that will require a .com, be patient, keep trying and you’ll start to get a feel for names that are more likely to be available than others.  I’ve also listed some tools below that will help immensely with this.

Consider this: Focused brainstorming.

Every book out there prescribes brainstorming.  However, instead of just sitting back and trying to come up with ANY words that describes your business, focus your brainstorming to answering a set of questions.  Answer each by making as long of a list or words and phrases as you possibly can.  Remember, the longer and more abstract your list, the better off you’ll be.  So go wild…

- What does your product do?
- What does your industry do, what’s its purpose?
- What is your product’s benefit to the consumer?
- What will happen for them?
- What will they get?
- What are the “ingredients” that go into your product or service?
- How are you different from the competition?
- What makes you unique?
- What’s the lingo in your industry?  What are the expressions that are unique to your offering and business?
…add your own as you see fit.

Consider this: Synonym search.

It’s pretty simple, really.  Take each and every one of the words you brainstormed above and plug them into a thesaurus like Thesaurus.com.  Run through each entry, keeping the words you like, trashing the ones you don’t.  Put these into a new list, paying attention to name possibilites.

Consider this: Word combining + a cool name combining tool.

After you’ve done some focused brainstorming and/or a synonym search, try word combining.  Pop ALL of your words into a word combiner like My Tool, tweak it’s settings to reflect what you want it to show and combine.  Depending on how many words you put into the system, you may get a massive list returned to you.  To weed through them quickly, you can then hit the button at the bottom and check each domain for availability.

Consider this: Name and word lists to get your juices flowing. 

Plenty of great product, company and website names have their roots in other, irrelevant names.  Look up “list of ______” in google and you’ll get more than you can handle. 

Geologic periods
Fruit or food names
Types of dynosaurs
Kinds of rocks
Latin or greek roots
Place names
Historical figure names
Zoological names
Botanical names
Math or Engineering terms
Astronomical terms
Animal, fish or bug names

Think about this abstractly also.  If your product is new and unique, what foods or plants have fresh connotations? Etc.

Consider this: Punning and plays on words.

I just tried a new beer recently specifically because of its name.  It was called Tricerahops, a double IPA made by Ninkasi Brewery.  Quite a beer, incidentally.  But check out how you can create a name like that.  Cruise your focused brainstorm and synonym lists for words that describe/define your product.  In this beer example, we might find hops – one of the main ingredients in beer.  Then, we can look through lists of animals, foods, places, etc and see if we get any good combinations, where the words fit seamlessly.  In this case, they chose a dinosaur name “Triceratops” and simply changed one letter.  Here’s an even easier way of doing it…

Consider this: Groovy word tool:

Use this tool More Words and search for any words that contain ____ .  You can search for anything – search for words that contain ‘top’, or words that have a double ‘e’.  Virtually any sound or letter combo you want to find in a word, this site will do it for you.

Consider this: Meaningful or not?
(example:  Daves Rocket Repair Inc. has meaning, Simble Inc. does not)

Some say creating a name with built-in meaning is a must – new companies or products need to seem familiar and safe.  Others say non-meaningful names are the best – the name is completely yours, free of meaning (which you can then define), plus, newly coined word names connote innovation.

The jury, as they say, is out.  Some things to keep in mind though:

Newly coined words CAN convey meaning.  The most championed of these may be Acura, which was formed from the morpheme “Acu” and finishing with suffix “ra”.  Acu as a root connotes accuracy or precision, which fits nicely for a luxury car line.

The creator of the Acura name (Ira Bachrach of NameLabs) is purported to have a list of thousands of combinable morphemes.  I, as or yet, have not found such a list.  If you happen to run across one, I’d love to see it .

Consider this: A truly killer naming tool:

Word Lab and specifically this page – Word Lab Tools.
This website I consider to be one of the single most powerful naming tools out there. With an absolutely massive list of company names, a morpheme name creator, name builder, and so on, this site is the juggernaut of idea generators.  Every time I’m naming something new, I use this site.

Consider this Metaphorical naming [powerful stuff]

I call it metaphorical or lateral naming, but no matter what you call it, it’s a branch from the focused brainstorm and often, the coolest names come from this method.  It’ll take a more creative, abstract frame of mind, so whatever you need to do to break out of your linear comfort zone, do it.

So, after you’ve changed into your tie dye and stared at your Led Zeppelin poster for a while, grab your focused brainstorm.  Here we’re going to center on the question – “What does your product, business or industry DO”.  You’re going to sequentially take each of the words and phrases you came up with, and come up with OTHER things in life that do these things too.

Let me repeat (or rewrite, as it were) that.  You’re going to take what your business does, and come up with other things in life that do the same thing.  Make a list of everything you come up with.  Here are some examples:

I have a software company and our newest product’s function is to copy files (pretty high tech, I know).  So I ask, “What else in life copies things?” 
A copier – too logical.
A cell – might work, but a little ‘out there’.
A mime – A HA!
Why not call the new software product – Mime.

Here’s another:

My marketing company helps its clients voices get heard above the competition.  So, what else gets voices heard or makes things louder? 
A bullhorn.
A volume dial.
An Amplifier – A HA!
Why not call the company Amplify Interactive (happens to be a real company here in Portland).  Volume Media wouldn’t be bad either.

Consider this: Misspellings.

Misspellings of commonly used words can get you in familiarity’s proverbial backdoor.  Example – netflix.com.  It’s familiar, short and you instantly know what they do.  Though, if looking for an available domain, you’ll have to use some fancy combinations because common misspellings are already registered.

Consider this: Industry lingo.

Each industry has its lingo and you may have noticed that many taglines come from this, or more distinctly, those words and expressions that are used by your consumers. 

For example, I’ve just developed the perfect fish hook.  It never, and I mean NEVER lets a fish go.  A common expression in fishing when you feel a fish take your bait is “Fish on”.  This great expression combined with something else, might make a nice tagline for my fail-safe hook.  How about – Fish on … never off.

Consider this: Ask your friends, but…

Ask your friends’ opinions, but take them with a grain of salt.  First of all, your pool of test subjects is probably pretty small, leaving your results (ratio of yays to nays) with little accuracy.  Secondly, consider whether your friend is in your target market.  If they’re not, they may not ‘get’ a name which might be perfect for your market.  Finally, people in general side with what’s familiar.  Finding your website, seeing an advertisement or having a friend suggest your product can have the unique ability of making your product’s name sound good.  The name or names you ask your friends to grade won’t have the benefit of this.

Consider this: How is the competition named?  What are the trends?

I’ve made the mistake (like an idiot, I might add) of not checking my competition first and creating a name, only to find out my name is JUST like a competitor’s.  Time wasted.  Now, my general rule is to find out how my competitors are naming themselves and simply be different.  Stepping out of the box is always a bit of a gamble, so make sure you’re different in what will be seen as a positive way. 

Consider this: Name rhyming.

Rhymed names are memorable and can work, as long as they’re not too cute or overboard.  Rhyme Zone is fantastic for finding words that rhyme.  More Words can also be good for this.

rent a car bulgariaConsider this: Web 2.0 name generators

I’ll be honest, they’re generally crap.  I’ve used this one – Web 2.0 Name Generator, but found that, for the most part, they return relatively useless gibberish.  If you have a few extra minutes though, try popping some of your synonyms into the interface and seeing what it comes up with.  At the very least it might give you some ideas and get your wheels turning.

Consider this: Don’t put TOO much stock in your name.

They’re certainly important, but naming can also be over-emphasized.  There are plenty of highly successful businesses and products out there with bad names.  So, take your naming, like your friends’ opinions, with a grain of salt.  And, as with everything, the more you stress about obtaining perfection, the less likely you’ll come up with that killer name that seamlessly fits your offering.

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MarketingSherpa – ahh well, maybe next time…

Big news people, big news. MarketingSherpa, a leader in online marketing research and publications have just come out with a newly revised landing page handbook – here it is. Coming in at a whopping $497 (we’ll just call it $500, for argument’s sake), this baby boasts both an online version and a 297 page bound copy that they’ll ship to you (extra $ for shipping of course).

Just so we’re clear here, it’s a 297 page LANDING PAGE handbook.

Now, I’ll preface my opinions with the fact that I haven’t taken a look at it yet. Why not, you ask?

Because their landing page SUCKS.

I realize that simply by offering this report, they’re willingly opening themselves up to some critique and jerks like me looking for ironic weaknesses. And I understand the adage that those who can’t do, teach. But … c’mon! Were they even trying?

Let’s take a minute and go through this thing:

Header – Two lines, red text. Red text is cool, but the two lines are AWFUL. The first line is an obvious fabrication (Lift Conversions Up to 55%) that is neither measurable, nor verifiable. If they’re going to fabricate a number, why not use something a little more impressive like 300%? Especially, when one of their testimonials claims an increase of 400% after using the book’s research. Second line. Can they think of NOTHING better to say, NOTHING more compelling to tell us about the book than “Get your landing page book today:”?

At this point, I’m already unimpressed but will press on, because after-all, it’s MarketingSherpa.

What follows is a pathetic graphic of a cheaply bound, feebly covered book and a few boring bullet points highlighting what I’ll find inside. They then go on to describe, in a little more detail, what I’ll get, a long list of questions that the book will answer, some testimonials, a small chart listing the differences between version 1 and 2, and finally, they drive home the sale with a massive list (takes up 90% of the page) of the book’s contents. They literally have the equivalent of 5 printed pages of this:
—
Copy Length and Need for Scrolling
Chart 1.16: Global Broadband Penetration
Chart 1.17: Distribution of Absolute Scroll Reach
On the Page: Text & Graphics
Chart 1.18: Distribution of Number of Columns Used in Page Design
—
…and on, and on, and on.

They HAVE included testimonials from some top names, they DO have a great guarantee and support phone number and, by the looks of that list, it’s a pretty in-depth report. What they don’t have is my attention.

What would I do different? Here’s a quick list of the first things I’d pursue –

- Benefits instead of features – what will it / can it do for me, rather than what will I simply find inside.
- Post provocative excerpts, let me ‘see’ the evident value of the report.
- Some compelling reason I should buy now.
- Images, images, images.
SHOW ME the logos of the brands featured in the case studies.
SHOW ME some examples of the charts feature.
SHOW ME a REAL picture of the actual book I’ll get.
Etc
- Try something other than continuous text. Line breaks, cool bullet points, boxes, big and bold titles, etc.
- highlight the guarantee, make it more of a focus that I don’t have to pay unless I like it. After-all, it IS $500.
- Boil that looong list of contents down to the really juicy stuff and give me a “get the full contents list” link to the BIG list on a different page. Only bore the readers that want to be.
- Convince me that what I’m doing right now isn’t enough.
- Let me know that most of the changes I can make to my landing page will be easy to implement.
- How popular is this thing? How many people have downloaded it?
- For crying out loud, EMPHASIZE points like this…
**879 real-life search and email marketing landing pages observed by MarketingSherpa researchers August-September 2007.
**3,011 marketers surveyed September 2007 on landing page tactics and challenges.
- Use a more engaging style of writing. Maybe, even some excitement.

Now, all of this is fairly tongue-in-cheek. I’d put money on it that there’s some GREAT stuff in this book. Unfortunately though, I, like other consumers, happen to judge books by their cover.

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Blondes ARE the most popular…

I’ll be honest, we’re an odd species.  People, that is.  Though anyone can easily determine this through 15 minutes of people watching at your local mall, it’s much more obvious (and entertaining) when faced with the ‘evidence’.  But I digress…

I like to waste time.  But really, “waste” is relative.  Others might say I’m wasting time, I say I’m doing research.  One of my newest ways to do … research, is by making use of my keyword tool.

Wordtracker, if you don’t already know what it is, is a keyword script that allows you to see how often different keywords are searched in the search engines.  As with any keyword tool, it has its limitations.  For the most part though, it gets the job done. 

Keyword searches and why they’re damn cool.

In a nutshell, Wordtracker lets you see how ‘popular’ a keyword or phrase is (how often it’s searched) and how much competition (webpages) are fighting for the top search engine spots for that term.  If you’re researching a new market, etc, it’s pretty handy.  However, it also holds some unique entertainment value. 

At first glance, you might think – Great, it lets you see what people are searching for – good for marketing and that’s about it. Au contraire, this little $300/year tool has the potential to give you hours of entertainment.  With the right touch, it can provide insight into our values, our culture, what we like, what we dislike and the ‘human condition’ as a whole.  Sound like a mouthful?  Let me explain…

It’s 3 AM, I’m in my underwear and I’m searching for…

 We can essentially look at Wordtracker as a social experiment that gives insight into what people are ACTUALLY like. Why?  For the most part, people are not impeded by what they search for.  It’s social pressure that causes us to conform.  No people around, less pressure, more freedom.  Alone, late at night and with nothing but our imagination to stop us, our interests, oddities and quirks can run wild.  Using a tool like Wordtracker allows us to see a few things that we ordinarily wouldn’t be granted access to – what people really want.  Plus, it can answer some very profound questions.  Like what sport is REALLY the most popular.

According to what we search for online, we’re most interested in the least consequential stuff.  The world is at our fingertips and what do we grasp for?  Most often, a Kleenex.  However, our vices aside, this tool can be good at determining what people actually care about.

 Is this full-proof?

Of course not.  But it can still be quite interesting.  Here are some questions and the answers that 15 minutes of keyword lookups can get you …

Is porn really THAT popular?
Everyone knows that the internet is big for porn.  But did you know that porn related searches comprise 11 out of the top 20 searches?  That means sex comprises 55% of our most popular searches.  Hell, even “youporn” is searched more than “youtube”.  No wonder we’re at 6 billion and growing.

What’s the most popular sport?  The official list (plus number of searches)
football – 15,724
soccer – 11,495
basketball – 10,222
baseball – 6,854
tennis – 3,476
gymnastics - 2,557
cricket (can also include searches for the bug) – 2,542
hockey – 2,521
rugby – 2,359
boxing – 2,119

What’s the most popular hair color?
blonde – 12,559
redhead – 8,723
brunette – 6,804

What religion is generating the most interest?
islam – 3,524
buddhism – 2,877
hinduism – 2,314
christianity – 2,133

Karl Marx was wrong.  It’s TV, not religion.
“Dancing with the Stars” is searched more than “art”, “science”, “history” and “religion”… combined.

Favorite news sources.
“Naked news” is the most searched news source, followed by fox, the bbc and cnn.

Boy or girl?
“Baby boy names” and related keywords are searched over 10 times more often than “baby girl names”.

Who’s the most popularly searched celebrity? (currently) …
Vanessa Hudgens

Eh…
“Google” is the 4th most searched term, worldwide. 
(Admittedly, this may be due to the placement of toolbar search boxes.)

Given all the possibilities in the world, what do people want to learn how to do?
how to save a life – 4,088 (related to the song, I’m sure)
how to have sex – 2,767
how to masturbate – 1,955 (destined for greatness, we are)

Who’s the most popular designer?
gucci 1,109
ralph lauren 907
versace 518
christian dior 304
giorgio armani 131

Sure, they’re cute but…
“Pictures of cats” is the most popularly searched image related term.  By a LOT.

Let the numbers speak for themselves.
“Hentai” (otherwise known as cartoon porn) is the 9th most searched keyword worldwide. 

“Preteen” and related keywords make up 7 of the top 1000 searched keywords, “preteen” itself currently appearing as the 54th most searched word worldwide.

Does Wordtracker have predictive power?

The jury’s out on this one.  But, just for fun lets compare the democratic and republican candidates and their respective searches…

Democratic candidates:
hillary clinton – 3,718
barack obama – 2,332
john edwards – 1,629
dennis kucinich – 707
bill richardson – 446
joe biden – 341
mike gravel – 269
christopher dodd – 84

Republican candidates:
ron paul 6,982
fred thompson 3,703
mike huckabee 1,383
mitt romney 1,272
john mccain 770
rudy giuliani 768
duncan hunter 550
tom tancredo 270

We, of course, need to take into account the idea that the more outlandish and outspoken a candidate is, the more press and searches they’ll get.  This can confound predictions.  However, I wouldn’t count this method out as a loose predictor of who may win an election.

Investment potential?

Who knows, maybe it exists somewhere and I just haven’t run across it yet.  But I believe that if used and tracked correctly, the terms people search for can tell us where trends are emerging (before the ‘masses’ realize it), what companies to invest in and what markets are gaining popularity.

A tool, like wordtracker, that not only tracks ALL searched terms, but alerts the user to new searches and terms that are seeing a rise in searches could be very powerful.  Searched terms could be tracked like stocks, but instead of prices, we’d focus on the number of searches.  The business and investment potential here may be worth exploring.  

One more example for you.  Box office earnings.  I’d be willing to bet there’s a strong correlation between opening weekend box office earnings and the number of searches a movie receives in the week prior.  Track weekend earnings for different earnings and compare to number of searches.  Figure out the correlation and this can be another way for production companies to predict earnings. 

These are only a couple of the possible applications of tracking and using keyword searches.  Am I 100% convinced that either would work?  Not completely.  But hey, they might.  

 Statistical pitfalls to take into account (yeah, it’s a disclaimer).

Now obviously, the number of searches for anything will be influenced by the media or current social climate, so these need to be taken into account.  If a politician is say, caught in a public restroom soliciting sex, this will of course influence the number of people searching their name.  It will not be an idicator of their popularity.  So we need to take this into account.

 We also need to consider the audience that’s searching.  Internet users, though part of the greater population, by no means are a perfect representation of the whole.

This concludes my disclaimer.  Complaints?  Email me.

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Are You In a Relationship?

I recently went down to LA to help my grandparents move.  Long story short, the trip culminated in a 20 hour drive with my father in a moving truck.  Suffice it to say, we got some time to chat.

 He mentioned something that’s been whirling around in my head since, and as it applies to today’s post, I thought I’d mention it.  He had a good friend a few years ago, Dave, that died of Hodgkins Disease.  Before he died and realizing that a terminal condition gives it’s ‘victim’ a unique perspective on things, my dad asked Dave what he believed to be the most important thing in life.  “What’s the key to happiness?”

His answer was simple.  Relationships. 

It’s not money, success, knowledge or possessions, he said. It’s simply your relationships with those around you. Your friends, your family, your colleagues.

I happen to agree.  Ironically, I also happen to believe that money, success, knowledge and possessions can all spring forth from strong, positive relationships.  So, yes, you CAN have your cake and eat it too.

Business, by its defenition, is all about the almighty dollar.  But, here’s a little secret.  The question should not be:

“How can I make more money?”

Instead, it should be:

“How can I create deeper, more positive, more meaningful relationships?”

Here’s why.

In the end, these two ‘philosophies’ can achieve the same goal.  The differences, however, are colossal.  Going at business with a “how-can-I-make-more-money” philosophy is immensely short-sighted.  No one likes a money-hungry fool (yes, they can smell you coming) and even if your strategy happens to be successful, you’ll ONLY have money to show for it.  Nothing else. 

Working from a “how-can-I-create-a-meaningful-relationship” perspective, you not only create an environment in which people will want to work with you, but people will think of you for future projects, refer you to their friends and in many cases, bend over backwards to help you when you need it.  You will, in fact, increase the chances of your overall success, reaping the benefit of making money AND having fantastic relationships (which, to be honest, are a lot more rewarding anyway).

So, try changing your focus from figuring out how you’re going to make that buck, to figuring out how you’re going to make that friend.  It may sound campy, but the more you put into your relationships, the more they’ll put into you. 

Tomorrow, I’ll post a really simple tip you can start using NOW, that’s helped us create some fantastic relationships.

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Remember What Your Mother Said: Say ‘Thank You’.

Here’s a quick little thing I’ve been doing since starting this blog that’s been GREAT for initiating new relationships -

Blogs naturally get links.  I make a post, one of our readers finds it interesting and posts a link to us for their own readers. But, instead of doing the ‘usual’ thing and simply looking fondly at the new links to my blog, then moving onto my next task, I’ve started individually emailing every person that links to us and thanking them.

The problem:  It’s easy to think of the internet as a faceless environment, so, the idea here is to think of your website as if it’s a brick and mortar business.  Think of it this way.  If you run a sandwich shop and the mechanic across the street is continually sending his customers over to your place for a sandwich, wouldn’t you personally thank him?  Maybe set up some kind of beneficial relationship?

The web’s no different.  If Joe over at thecarblog.com is sending traffic to your Honda blog, he’s doing you a MASSIVE favor.  So, thank him!  Send him an email, say hello and see if there’s anything you can do for him. 

Sure, it can be a bit time consuming but trust me, it’s worth it. 

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